Travel Assist Corporate App 2022
Problem Statement:
The WTP Travel Assist App is developed around the needs of the traveler, assignee, and ex-pat.
We need to equip each traveling individual, combined with the WTP Travel Assist Portal at our clients and WTP Command Centres, to create a unique, powerful and extremely robust system for the mitigation of foreseeable risks and the response to the incidents that do occur.
Capable risk management will be able to locate their travelers through itinerary tracking, with the use of background tracking, technology, and understanding where our travelers are intending to travel at the approval process.
We want to understand the future movement of our travelers in advance of an itinerary being developed and flights being paid for particularly in high-risk destinations. If we have an approval process that flags high-risk destinations we can ensure we plan.
Customers want to understand if they are traveling to a destination during a heightened period of activity, based on a calendar of events, or due to recent changes. If a customer is traveling during a festival period or a period of public holidays this might impact their travel.
To provide a fully digital and streamlined customer experience and ensure personalised, transparent interactions with customers across risk management.
The Strategic Board
Credited: Nathan Kopp / Agam Lamba / Alex Laidlaw / Liam Mistry.
Inspire our customers to explore more of the world.
Cover-More Group Strategic Objectives:
Innovate and invest in digital experiences and assistance.
Navigate COVID-19 and maintain leadership in travel.
Achieve focus through simplification and divestments.
Become a better subsidiary and partner for Zurich.
Align our people, culture, and brand foundations.
Shared Values:
Optimism
Caring
Trust
Determination
Togetherness
North Star Objective:
Provide a fully digital and streamlined customer experience and ensure personalised, transparent interactions with customers.
Educate our travelers through risk-based, accurate, and timely intelligence, alerts, and incident reports.
To empower a duty of care within corporate security teams of organisations. Based on the risk profile, Intelligence, alerts, and incident reports are all aimed at giving the traveler an understanding of the risk environment. The destination they are traveling to for the duration of their trip.
